Portland House – Care Home Leicester
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds19
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions
- Last inspected2018-11-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where their loved ones feel valued and understood. The activities programme connects with residents' personal histories and interests, with trained facilitators supporting meaningful engagement. Many visitors comment on feeling genuinely welcomed when they arrive, though experiences at reception can vary.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement55
- Food quality55
- Healthcare68
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2018-11-14
Is this home safe?
Is the care effective?
Portland House was rated Good for effectiveness at its February 2022 inspection. The published report does not include specific observations about care plan quality, GP access, medication administration, dementia training content, or food quality. No concerns were identified in this domain. The home's declared specialisms include dementia and mental health conditions, which implies some degree of specialist knowledge, but the inspection text does not confirm the depth of that provision.Is this home caring?
Portland House was rated Good for caring at its February 2022 inspection. The published report does not include direct inspector observations of staff interactions, resident testimony about feeling respected, or specific examples of dignity in practice. No concerns about care quality or dignity were identified. The inspection text is too brief to confirm what daily interactions actually look like for the people who live here.Is the home responsive?
Portland House was rated Good for responsiveness at its February 2022 inspection. The published text does not describe the activity programme, individual engagement for people with advanced dementia, how the home responds to complaints, or how end-of-life care is approached. No concerns were raised. The home's small size of 19 beds can support more individualised responses to resident needs, but this is not confirmed by specific evidence in the inspection findings.Is the home well-led?
Portland House was rated Good for leadership at its February 2022 inspection. A named registered manager, Mrs Leanne Bryson-Franks, and a nominated individual, Mrs Rachel Maria Delicata, are listed in the registration details. The published report does not describe the manager's visibility on the floor, staff culture, governance systems, or how the home responds to complaints and incidents. No leadership concerns were identified during the inspection or the July 2023 monitoring review.
Source: CQC inspection report →
What the evidence base says
Portland House provides specialist support for adults of all ages living with dementia and mental health conditions. The home accommodates both younger adults under 65 and older residents, tailoring care approaches to different life stages and needs. The dementia care here focuses on maintaining each person's comfort and quality of life as their condition progresses. Staff adapt their support methods based on individual responses, helping residents stay connected to what brings them joy. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Portland House was rated Good across all five domains at its last full inspection in February 2022, which is a positive baseline. However, the published report contains very little specific detail, so most scores sit in the mid-range rather than at the top of the scale.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe a place where their loved ones feel valued and understood. The activities programme connects with residents' personal histories and interests, with trained facilitators supporting meaningful engagement. Many visitors comment on feeling genuinely welcomed when they arrive, though experiences at reception can vary.
What inspectors have recorded
The care teams work together with a shared focus on resident wellbeing, creating stability that families appreciate during long-term placements. When concerns arise, staff respond promptly and keep communication flowing. The management team stays accessible to families with questions.
How it sits against good practice
While first impressions matter, the consistent care that unfolds over months and years tells the deeper story of Portland House.
Worth a visit
Portland House on Portland Road, Leicester, was rated Good across all five inspection domains at its last full inspection in February 2022. A monitoring review carried out in July 2023 found no evidence that this rating needed to change. The home is registered to care for 19 people, including those living with dementia and mental health conditions, and has a named registered manager and nominated individual in post. The main limitation of this report is that the published inspection text contains very little specific detail about what life is actually like at Portland House day to day. A Good rating is a meaningful starting point, but it does not tell you whether staff greet your parent by name, whether the food is genuinely appetising, or whether someone checks in on residents during the night. Almost every item on the evidence checklist falls into the not assessed category. Before you decide, visit at different times of day, ask to see last week's actual staffing rota and activity log, and speak directly to the manager and to other families.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Portland House – Care Home Leicester measures up against the other homes you’re considering. Free account.
In Their Own Words
How Portland House – Care Home Leicester describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where respect and individuality shape daily life in Leicester
Residential home in Leicester: True Peace of Mind
For families seeking dementia and mental health support in Leicester, Portland House creates an environment where residents maintain their dignity and sense of self. The care teams here listen closely to what matters most to each person, adjusting their approach as needs change over time. Located in Leicester's East Midlands region, the home specialises in supporting both younger and older adults facing cognitive and mental health challenges.
Who they care for
Portland House provides specialist support for adults of all ages living with dementia and mental health conditions. The home accommodates both younger adults under 65 and older residents, tailoring care approaches to different life stages and needs.
The dementia care here focuses on maintaining each person's comfort and quality of life as their condition progresses. Staff adapt their support methods based on individual responses, helping residents stay connected to what brings them joy.
“While first impressions matter, the consistent care that unfolds over months and years tells the deeper story of Portland House.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Portland House was rated Good across all five domains at its last full inspection in February 2022, which is a positive baseline. However, the published report contains very little specific detail, so most scores sit in the mid-range rather than at the top of the scale.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe a place where their loved ones feel valued and understood. The activities programme connects with residents' personal histories and interests, with trained facilitators supporting meaningful engagement. Many visitors comment on feeling genuinely welcomed when they arrive, though experiences at reception can vary.
What inspectors have recorded
The care teams work together with a shared focus on resident wellbeing, creating stability that families appreciate during long-term placements. When concerns arise, staff respond promptly and keep communication flowing. The management team stays accessible to families with questions.
How it sits against good practice
While first impressions matter, the consistent care that unfolds over months and years tells the deeper story of Portland House.
Worth a visit
Portland House on Portland Road, Leicester, was rated Good across all five inspection domains at its last full inspection in February 2022. A monitoring review carried out in July 2023 found no evidence that this rating needed to change. The home is registered to care for 19 people, including those living with dementia and mental health conditions, and has a named registered manager and nominated individual in post. The main limitation of this report is that the published inspection text contains very little specific detail about what life is actually like at Portland House day to day. A Good rating is a meaningful starting point, but it does not tell you whether staff greet your parent by name, whether the food is genuinely appetising, or whether someone checks in on residents during the night. Almost every item on the evidence checklist falls into the not assessed category. Before you decide, visit at different times of day, ask to see last week's actual staffing rota and activity log, and speak directly to the manager and to other families.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Portland House – Care Home Leicester measures up against the other homes you’re considering. Free account.
In Their Own Words
How Portland House – Care Home Leicester describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where respect and individuality shape daily life in Leicester
Residential home in Leicester: True Peace of Mind
For families seeking dementia and mental health support in Leicester, Portland House creates an environment where residents maintain their dignity and sense of self. The care teams here listen closely to what matters most to each person, adjusting their approach as needs change over time. Located in Leicester's East Midlands region, the home specialises in supporting both younger and older adults facing cognitive and mental health challenges.
Who they care for
Portland House provides specialist support for adults of all ages living with dementia and mental health conditions. The home accommodates both younger adults under 65 and older residents, tailoring care approaches to different life stages and needs.
The dementia care here focuses on maintaining each person's comfort and quality of life as their condition progresses. Staff adapt their support methods based on individual responses, helping residents stay connected to what brings them joy.
Management & ethos
The care teams work together with a shared focus on resident wellbeing, creating stability that families appreciate during long-term placements. When concerns arise, staff respond promptly and keep communication flowing. The management team stays accessible to families with questions.
“While first impressions matter, the consistent care that unfolds over months and years tells the deeper story of Portland House.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
